Refund and cancellation policy
Last updated November 1, 2026
No refunds
We don't give refunds, except where required by law. Payments aren't refunded or credited, in whole or in part. That includes partial or unused billing periods, cancelled plans, deleted servers, moves to a cheaper plan, and workspaces suspended or deleted for non-payment or for breaking the terms of service.
Cancelling
You can cancel any time from Plan & billing > Manage billing. You keep full service until the end of the billing period you've paid for, and you aren't charged again. When that period ends, every service in the workspace stops and all of its cloud servers are deleted, with their data and IP addresses. You can renew before then to keep everything.
Changing plans and servers
Adding a managed server is charged when you add it, for the rest of the billing period; if that charge fails, the server isn't created, and if we can't create a server you were charged for, the charge is credited back. Moving to a more expensive plan is charged for the rest of the billing period on your next invoice. Moving to a cheaper plan or deleting a server takes effect right away, with no refund or credit for time already paid for. The starter managed server Basic and Pro include is part of the plan's price: it isn't refunded or credited separately, including while it's still being set up.
Missed payments
If a payment fails or isn't made on time, we email the workspace's owners and admins and retry it. If it's still unpaid 3 days after it failed, every service in the workspace is cut off (connections, mesh, gateways and sites) and its cloud servers are powered off. If it's still unpaid 7 days after it failed, all of the workspace's cloud servers are deleted for good, with their data and IP addresses, and the subscription is cancelled. Paying before then restores everything automatically and starts the servers again.
This policy is part of the Terms of service.