Terms of service

1. Who can use the service

You must be at least 18, or the age of majority where you live if that's higher, and allowed to use the service under the laws that apply to you, including sanctions and export rules. Give us accurate account details and keep them up to date.

2. Your account

Keep your password and devices secure: you're responsible for everything done with your account. The apps keep you signed in on each device, so sign out of devices you no longer control. If you think someone else has access to your account, change your password and tell us at privacy@seridian.dev.

3. Workspaces and members

Each account has a workspace (an organization) of its own and can join others by invitation. Owners and admins of a workspace can invite and remove members, change their roles, manage servers, connections and gateways, and manage billing. The owner of a workspace is responsible for how its members use it and for making sure they follow these terms. Anyone with an invite link can join until it expires or is revoked, so share invite links only with people you mean to add.

4. What the service does

• VPN servers: managed servers we create for you on DigitalOcean, Hetzner or Vultr in the region and size you choose, and self-hosted servers on your own machines running the Seridian agent.
• Connections over many protocols, including WireGuard, AmneziaWG, VLESS, VMess, Trojan, Shadowsocks, Hysteria2, TUIC, NaiveProxy, IKEv2/IPsec, SSTP, OpenVPN and SSH tunnels. Not every protocol works on every platform, and some open in another app.
• Mesh networking between your devices, including sending files, remote desktop and remote control, and game mode streaming.
• Site-to-site links between networks, gateways with automatic failover, and health checks from public measurement networks.

Some features differ by platform or app store; the apps say where a feature isn't available.

5. Acceptable use

Don't use the service, or let anyone use your servers or connections, to:

• break the law, or help anyone else break it;
• attack, scan, probe or disrupt any network, system or service, including ours and our providers', take part in denial-of-service attacks or floods of connections or packets, or send malware;
• send spam or bulk unsolicited messages, send email directly to mail servers (port 25) from managed servers, or run open proxies or relays for strangers;
• use BitTorrent or other peer-to-peer file sharing through managed servers;
• share content that infringes someone's rights, including copyrighted material shared without permission, sexually exploits children, or harasses, threatens or defrauds people;
• get around plan limits, data allowances or billing, or access accounts, workspaces or devices you aren't authorized to use;
• resell or sublicense the service, or offer it to the public as your own VPN service, without our written permission;
• copy, decompile or reverse engineer the apps or the service, except where the law or an open-source license allows it.

Managed servers enforce part of this automatically: they block outbound email on port 25 and BitTorrent traffic, and limit how fast one device can open connections or send packets. They keep activity logs, as the Privacy policy describes, so we can find abuse.

If you break this section we may suspend your account, at once and without notice when the abuse is serious or ongoing. A suspended account can't sign in or use the service, its connections and mesh devices stop working in every workspace, and the workspaces it owns are suspended too, with their managed servers powered off but not deleted. While a workspace is suspended this way its subscription is paused: renewals that fall in the suspension aren't charged, and missed-payment deadlines wait until it's lifted. Billing resumes when the suspension is lifted. We may lift a suspension once the matter is resolved; contact us at privacy@seridian.dev if you think it's a mistake. No refund or credit is given for time already paid for while an account or workspace is suspended.

6. Your traffic and local laws

You choose where your servers run and who connects to them. You're responsible for the traffic that goes through your servers and connections, including traffic from your workspace members and anyone you give a connection to. Using a VPN, or particular protocols, is restricted or illegal in some countries: check and follow the laws where you, your users and your servers are. We don't record the content of your traffic, but managed servers keep connection and activity logs for 90 days (see the Privacy policy), and we disclose them and other information we have when the law requires it, such as for a valid subpoena, court order or warrant.

7. Managed servers

We create managed servers in our accounts with DigitalOcean, Hetzner or Vultr, so their acceptable use rules apply to your use as well. Each size has a monthly data allowance, and a server stops when it uses it. If a provider or anyone else reports abuse from a server, we may pass the report on and stop or delete the server. Deleting a managed server destroys its virtual machine, its data and its IP address for good, and we can't recover them.

8. Self-hosted servers

Run the agent or the mesh software only on machines you own or are allowed to use. They run with administrator rights, install what the protocols you choose need, and update themselves unless you turn automatic updates off. You're responsible for those machines: their security, their hosting provider's terms and costs, and what runs on them. Removing a self-hosted server from Seridian doesn't uninstall the agent; remove it from the machine yourself.

9. Remote access, file sending and sharing

Only send files to, view, control or share the connection or resources of devices you own or are authorized to use, and only with the consent of the people who use them. Don't use these features to watch or record anyone without their permission. A device that accepts remote control lets the person viewing it do anything its signed-in user could do, so accept requests only from people you trust.

10. Plans, billing and cancellation

• A workspace needs a paid plan to add servers, connections and mesh devices. The plans on sale are Basic $14.99, Pro $26.99, Business $79.99, Enterprise $319.99 a month (US dollars), with the limits shown on the pricing and Plan & billing pages.
• Plans are billed monthly in advance through Stripe and renew automatically each month until you cancel. By subscribing, you authorize us to charge your payment method for each renewal and for the charges below.
• Each managed server is billed monthly on top of the plan, at the price shown when you create it (from $7 a month). Adding a managed server is charged when you add it, for the rest of the billing period; if that charge fails, the server isn't created. Moving to a more expensive plan is charged for the rest of the billing period on your next invoice. Deleting a server or moving to a cheaper plan takes effect right away, with no refund or credit for time already paid for.
• Basic and Pro include one starter managed server while your subscription to them is active and paid: we create it on Vultr, at its $7 size, in a US region we choose, once your first payment goes through, and you can create it again if you delete it. It isn't billed separately, counts toward your plan's managed server limit, and has the same monthly data allowance and acceptable use rules as any managed server. Subscriptions to Basic and Pro started before it was included keep their price without one. If you upgrade it to a larger size, or move to a plan without a starter server, it becomes a regular managed server billed as above. If it can't be created right away we keep trying, and you can't claim a refund or credit for the time it took.
• Prices don't include taxes unless we say so. You pay any sales, use, value-added or similar taxes that apply.
• We may change prices. We'll tell you at least 30 days before a new price applies to your subscription, and you can cancel before then. Plans we no longer sell keep their price and limits while your subscription continues; once you switch away from one you can't switch back. When we raise a plan's price for new subscriptions, your subscription keeps the price it has; switching to another plan moves you to that plan's current price.
• Promotion codes and any free trial or offer are subject to the terms shown with them. Unless you cancel before a trial ends, it becomes a paid subscription.
• Missed payments: If a payment fails or isn't made on time, we email the workspace's owners and admins and retry it. If it's still unpaid 3 days after it failed, every service in the workspace is cut off (connections, mesh, gateways and sites) and its cloud servers are powered off. If it's still unpaid 7 days after it failed, all of the workspace's cloud servers are deleted for good, with their data and IP addresses. Paying before then restores everything automatically and starts the servers again. While a payment is overdue you can't add servers, connections or mesh devices.
• You can cancel at any time from Plan & billing > Manage billing. Cancellation takes effect at the end of the billing period you've paid for, and you keep full service until then. When the period ends, every service in the workspace stops and all of its cloud servers are deleted, with their data and IP addresses. Delete managed servers you no longer want before then: their charges continue while your subscription does.
• No refunds, except where required by law. Payments aren't refundable or credited, in whole or in part, including for partial or unused billing periods, cancelled plans, deleted servers, moves to a cheaper plan, and workspaces suspended or deleted for non-payment or for breaking these terms. See the Refund policy.
• Some app store versions of the apps don't sell plans or managed servers; buy them on the web, under these terms.

11. Plan limits

Each plan limits the managed servers, self-hosted servers, connections and mesh devices a workspace can have. If you move to a plan with lower limits, or your plan ends, what you already have keeps working but you can't add more until you're under the limit; a plan with fewer managed servers than you have needs some deleted first.

12. Availability and changes

We work to keep the service running but don't promise it will always be available, fast or error free, or that a protocol will get past a particular network's blocking. We may change, add or remove features. If we remove a paid feature you rely on, we'll tell you in advance where we reasonably can. Features marked beta, preview or coming later may change or stop at any time and are provided as they are.

13. Apps, open-source software and third parties

The apps, agent and mesh software are licensed to you, not sold: you may use them with the service while you have an account, and they may update themselves. They include open-source components under their own licenses, listed in the apps' Open-source licenses screen where they have one, and nothing in these terms limits your rights under those licenses. Some connections open in other apps (such as OpenVPN or sing-box clients), and parts of the service rely on third parties such as cloud providers, Stripe and public measurement networks. Their own terms apply to them, and we aren't responsible for them.

14. Your data, our software and feedback

You keep ownership of what you put into the service, such as server and connection settings and files you send. You allow us to store, process and transmit it only as needed to run the service for you. The service, the apps and the Seridian name and logo belong to us. If you send us feedback or ideas, we may use them without owing you anything.

15. Privacy

The Privacy policy explains what we store, what we don't, and who processes it for us.

16. Suspension and termination

You can stop using the service at any time; to delete your account and workspace, email privacy@seridian.dev. We may suspend or close an account or workspace if it breaks these terms, isn't paid for, puts the service, our providers or other people at risk, or if the law requires it. We give notice first when we reasonably can, except as section 5 allows. When a workspace is closed its managed servers are deleted, its connections stop working, and its data is deleted as the Privacy policy describes; self-hosted agents stop receiving configuration, and you should uninstall them. Sections 5, 6, 10 (for amounts owed) and 14 to 20 continue to apply after termination.

17. Disclaimers

The service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. A VPN doesn't make you anonymous, and we don't guarantee the service will keep your activity private from every party or reach every site.

18. Limitation of liability

To the extent the law allows, we aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, and our total liability for any claim about the service is limited to the greater of the amount you paid us in the 12 months before the claim and US$50. Some places don't allow these limits, so they apply to you only as far as your local law permits.

19. Indemnity

You'll defend and compensate us for claims, losses and costs (including reasonable legal fees) arising from your use of the service, the traffic through your servers and connections, the content you send, or your breaking these terms or the law.

20. Governing law and disputes

These terms are governed by the laws of the State of South Carolina, USA, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these terms or the service must be brought exclusively in the state courts located in Richland County, South Carolina, or the United States District Court for the District of South Carolina, Columbia Division, and you and we consent to the personal jurisdiction of those courts. Before starting a claim, email us at privacy@seridian.dev and give us 30 days to try to resolve it. Nothing here takes away rights you have as a consumer under the laws where you live.

21. Changes to these terms

We may update these terms; the date at the top shows the latest version. For material changes we'll tell you by email or in the app at least 14 days before they take effect. If you keep using the service after that, you accept the new terms; if you don't accept them, cancel and stop using the service.

22. General

These terms and the Privacy policy are the whole agreement between us about the service. If part of them can't be enforced, the rest still applies. Not enforcing a term isn't a waiver. You can't transfer these terms without our consent; we may transfer them with our business. Neither of us is responsible for delays caused by events beyond reasonable control. We send notices to your account email, and you can send them to us at privacy@seridian.dev or by mail to Seridian LLC, 1 Legare Ln, Columbia, SC 29204, USA.

23. Contact

Seridian LLC, 1 Legare Ln, Columbia, SC 29204, USA. Email privacy@seridian.dev.